Refunds & withdrawal

Last updated: 6 November 2026 · draft pending legal review

1. The 14-day right, and why it usually does not apply here

EU consumers normally have 14 days to withdraw from an online purchase. For digital content delivered immediately, that right ends once delivery has begun, if the buyer asked for immediate delivery and acknowledged this (Directive 2011/83/EU, art. 16(m), transposed in Romania by OUG 34/2014). Everything on SAGE Edge (selections, combinations, week passes, monthly access, analysis, reports) is unlocked the moment payment is confirmed. Before every payment you tick a box confirming that you want immediate access and understand you lose the withdrawal right. We keep a record of that confirmation.

2. When we refund anyway

• You were charged but the content did not unlock and we cannot fix it within 48 hours.
• You were charged twice for the same item.
• A selection, combination or week you paid for was withdrawn or never published by us.
• Any other case where the law gives you a refund right.

An unsuccessful selection, a change in market prices, or a week with fewer combinations than you hoped is not a defect: results are uncertain and the Site says so.

3. Monthly access

You can cancel at any time in "My account". Cancelling stops the next renewal; the current paid period stays active and is not refunded in part, except in the cases in section 2.

4. How to ask

Email [email] from the address of your account with the date and item. We answer within 5 working days. Approved refunds go back to the original payment method through Stripe and usually reach you in 5 to 10 working days, depending on your bank.

5. Disputes

Please contact us before opening a chargeback so we can fix it faster. You can also contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro).